Welcome to SaeiSelect's FAQ page! Here, we answer common questions about shipping, returns, orders, and more. If you need further assistance, feel free to contact our customer support team.
Shipping & Delivery
How long does shipping take?
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United States: 7–14 business days
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International: 14–31 business days
Do you offer international shipping?
Yes! We ship to most countries worldwide. International delivery times may vary based on location and customs processing.
How can I track my order?
Once your order is processed, we will upload tracking information as soon as possible. You can check your tracking details on our Track Your Order page.
Why hasn’t my tracking information updated?
Tracking updates may take a few days, especially for international orders. If there are no updates after several days, please reach out to our support team for assistance.
Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in their original packaging.
How do I request a return?
To initiate a return, please contact our support team with your order number and reason for return. We will provide further instructions on how to proceed.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Do you cover return shipping costs?
Return shipping costs are the customer’s responsibility unless the item was received damaged or defective.
Orders & Payments
Can I modify or cancel my order after placing it?
Orders are processed quickly, so we cannot guarantee changes or cancellations. Please contact us immediately if you need assistance.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.
My order arrived damaged or incorrect. What should I do?
If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly.
Products & Support
Are your products backed by a warranty?
Product warranties vary. Please check the product description for warranty details or contact our support team for more information.
How can I contact customer support?
You can reach us via email at SaeiSelectstore@gmail.com or through our contact form on the website. Our team will respond as soon as possible.